Reasons for Forced Account Closure on Bitfinex and the Resolutions

2024/08/09
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Bitfinex employs a very strict and complex KYC process. Even if users pass the verification, they still need to carefully follow Bitfinex's account usage guidelines, otherwise, they may face the risk of having their accounts forcibly closed. Here are the three main situations where Bitfinex may forcibly close an account, as well as solutions and preventive strategies for these situations. Whether you are a novice or an experienced user, you should pay attention to these situations to avoid your hard-earned KYC results going to waste.

Common Reasons for Forced Account Closure by Bitfinex and How to Respond

1. Users are deemed citizens or residents of prohibited countries

  • Reason: Bitfinex prohibits users from specific countries from registering accounts, such as the United States, Canada, the United Kingdom, Italy, Austria, and Japan. Even during short-term travel in prohibited countries, logging in using local networks may result in being identified as a resident of that country.
  • Solution: If you receive a closure notice due to short-term travel or business trips, immediately contact customer service and provide proof to confirm that you are only staying temporarily, and the account is usually restored.
  • Prevention Methods:
    1. Avoid using networks from prohibited countries to log in to Bitfinex.
    2. If you need to log in, use a VPN to switch to an IP address from a non-prohibited country.
    3. If you mistakenly log in using the local network, select "I am not a citizen of ___ (country)" when the confirmation message appears.

 

2. Suspected of violating Anti-Money Laundering policies

  • Reason: The account may be suspected of money laundering due to involvement with black market funds or abnormal large-scale capital flows. This situation usually arises from receiving USDT marked as coming from illegal sources or unusual amounts of funds flowing.
  • Solution: Provide clear proof of the source of funds to demonstrate that your funds are legally obtained; otherwise, you may face the risk of permanent account closure.
  • Prevention Methods:
    1. Do not easily disclose your Bitfinex deposit address to others, and avoid conducting OTC transactions with people you do not know or whose identity you cannot verify.
    2. Avoid large sums of money flowing in and out within a short period; keep the capital flow reasonable.
    3. Fill out the KYC financial questionnaire truthfully, avoiding frequent capital flows that exceed your financial capacity.

 

3. Referring direct relatives or operating accounts on behalf of others

  • Reason: Many people may overlook that Bitfinex explicitly prohibits referring direct relatives or cohabiting family members as referral targets and requires accounts to be operated by the account holder themselves, prohibiting operation by others.
  • Solution: Comply with Bitfinex's referral policy, ensuring that referral targets are not direct relatives or cohabiting family members, and that accounts are operated by the account holder themselves.
  • Prevention Methods:
    1. If cohabiting family members also want to use Bitfinex services, do not provide your referral code; you can offer them ALTINVEST’s referral code B9Vr5FCWe.
    2. Although it is difficult to detect, do not operate account on behalf of others and avoid others providing funds to your account for operation, as this might also violate the previous rule.

 

Conclusion

Understanding these common reasons for forced account closure by Bitfinex, along with corresponding preventive and solution methods, helps users effectively manage their accounts and avoid unnecessary trouble. Always comply with the exchange's regulations and policies, maintain reasonable capital flow, and ensure account operations are compliant to ensure a smooth and worry-free trading experience. If you encounter any issues, do not hesitate to contact Bitfinex customer service promptly and provide the necessary proof for assistance in resolving the problem.

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